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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

This app provides a range of network tools for iPhones, iPads, iPod Touches, and Macs with Apple M1 chips or later. Its main feature is to draw a 2D heatmap of the user's wireless coverage using a set measurement and an interpolation algorithm. This interpolation algorithm is used in professional Geographic Information Systems. It can only take throughput measurements using one mobile device. However, it can also get more precise local measurements if the app is used on two connected devices to the same wireless network. Multi-threaded algorithms are used to compute and draw interpolated maps on the fly during measurements. Another feature is that measurements are displayed on a smooth rolling chart. The web site also contains a complete Press Kit.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Pricing Details

$2.99
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

FenyoNet

Founded

1995

Country

France

Website

wifimapexplorer.com

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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Alternatives

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