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Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
WiFi Explorer serves as a valuable tool for the design and validation of wireless networks, enabling users to detect channel conflicts, overlapping channels, and issues related to low signal quality, all of which can impact connectivity and performance in homes, offices, or larger enterprises. Tailored for Wi-Fi specialists, WiFi Explorer Pro 3 extends its functionality, offering a comprehensive suite of advanced features that aid in the analysis and evaluation of various network types, whether for residential spaces, small offices, or corporate environments. With this application, users can gain a detailed snapshot of the Wi-Fi environment, allowing for the swift identification of prevalent issues that may hinder network efficiency or connectivity. Additionally, the tool allows for the filtering and organization of scan outcomes by parameters such as name, physical access point, or vendor, enhancing the visualization and troubleshooting processes across diverse settings. Furthermore, users can leverage integrations that visualize data from both wireless and non-802.11 energy sources, providing deeper insights into interference effects and channel usage, ultimately leading to more robust network performance.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Intuitibits
Country
United States
Website
www.intuitibits.com
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback