Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
                    Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
                
            
        
            Description
                    Examine your surroundings for available Wi-Fi networks with an interactive, touch-friendly 3D representation of channel distributions. This innovative tool allows you to monitor signal levels in real-time, enabling you to filter, sort, and group networks easily. You can quickly switch between different networks and access detailed information about each Wi-Fi access point, including vendor, security type, MAC address, and more. Additionally, it assists in identifying underutilized channels for your router and displays all devices capable of Wi-Fi Direct™, enhancing your connectivity experience. Furthermore, this comprehensive analysis can help optimize your network setup for improved performance.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
                
    
                
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            Pricing Details
        $55 - $75 /month/user
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        $89 one-time payment
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
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                Deployment
            
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                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
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                Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
WiFi Commander
Website
wifi3d.app/
Product Features
Remote Support
                                        Diagnostic Tools
                                        
                                    
                                    
                                    
                                        File Transfer
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Remote Control
                                        
                                    
                                    
                                    
                                        Screen Sharing
                                        
                                    
                                    
                                    
                                        Session Recording
                                        
                                    
                                    
                                    
                                        Session Transfer
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                            
                         
         
         
         
         
        