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Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Examine your surroundings for available Wi-Fi networks with an interactive, touch-friendly 3D representation of channel distributions. This innovative tool allows you to monitor signal levels in real-time, enabling you to filter, sort, and group networks easily. You can quickly switch between different networks and access detailed information about each Wi-Fi access point, including vendor, security type, MAC address, and more. Additionally, it assists in identifying underutilized channels for your router and displays all devices capable of Wi-Fi Direct™, enhancing your connectivity experience. Furthermore, this comprehensive analysis can help optimize your network setup for improved performance.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Pricing Details
$89 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
WiFi Commander
Website
wifi3d.app/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback