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Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Vistumbler is a wireless network scanning tool developed using AutoIT for the Windows operating system. Its primary function is to visually represent and map the nearby access points by utilizing the gathered wireless and GPS data. To achieve optimal scanning results, it is recommended to disconnect from all existing access points prior to initiating the scan for networks. In case no access points are detected, ensure that the correct network adapter is chosen in the Interface menu. For GPS functionality, it is essential to have serial-based receivers that appear as COM ports. Alternatively, if a built-in sensor compatible with the Windows location platform is available, one could employ tools such as 'Centrafuse Localizer' to generate a virtual COM port for Vistumbler's use. Additionally, 'GPSGate Splitter' offers functionalities that allow for the creation of a compatible virtual COM port, enhancing the usability of Vistumbler. This versatility makes Vistumbler a practical choice for anyone seeking to analyze and visualize wireless networks effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Vistumbler
Website
www.vistumbler.net
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback