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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

Vistumbler is a wireless network scanning tool developed using AutoIT for the Windows operating system. Its primary function is to visually represent and map the nearby access points by utilizing the gathered wireless and GPS data. To achieve optimal scanning results, it is recommended to disconnect from all existing access points prior to initiating the scan for networks. In case no access points are detected, ensure that the correct network adapter is chosen in the Interface menu. For GPS functionality, it is essential to have serial-based receivers that appear as COM ports. Alternatively, if a built-in sensor compatible with the Windows location platform is available, one could employ tools such as 'Centrafuse Localizer' to generate a virtual COM port for Vistumbler's use. Additionally, 'GPSGate Splitter' offers functionalities that allow for the creation of a compatible virtual COM port, enhancing the usability of Vistumbler. This versatility makes Vistumbler a practical choice for anyone seeking to analyze and visualize wireless networks effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

Vistumbler

Website

www.vistumbler.net

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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