Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Suppeco, a SaaS platform built on cloud technology, leverages customer-supplier relationships. This helps to drive adaptability and resilience as well as service excellence throughout the supply chain. Since the beginning, relationships have been a part of our DNA. That's why we are passionate about creating the best business relationship experience.
Our unrivaled approach has allowed us to succeed in many industries, including financial services, logistics, communications and defense, SI consultancy, the public sector, as well as some of the most recognized brands today.
Description
Trustane offers a comprehensive managed hosting solution for VICIdial specifically designed for contact centers. It deploys VICIdial on either virtual private servers or dedicated-core setups across various regions, and it also provides installation and management on servers supplied by the customers themselves. The platform features a user-friendly browser-based portal that displays information on call-center operations, including the status of servers and floors, as well as wallboards for agents and supervisors, which alert them to waiting callers, elevated campaign drop rates, insufficient lead counts, and any screens that have ceased reporting. The service package encompasses essential elements such as security enhancements, routine patching, ongoing monitoring, nightly backups to off-site locations, recording compression and retention, detailed reporting, and lead integration via VICIdial's API. Clients are responsible for connecting their own SIP carrier, as Trustane does not engage in the sale of call minutes or impose charges based on the number of agents. The billing model for hosted servers operates on an hourly basis with a cap for monthly charges, while management of customer-provided hardware incurs a standard fee. Furthermore, the service adeptly accommodates various campaign types, including outbound, inbound, and blended campaigns utilizing the VICIdial platform, ensuring flexibility for customers in their operational strategies.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Azure API Apps
Yes
Market Dojo
Yes
Microsoft Power BI
Yes
Oracle API Management
Yes
SendGrid
Yes
VICIdial
No
Integrations
Azure API Apps
No
Market Dojo
No
Microsoft Power BI
No
Oracle API Management
No
SendGrid
No
VICIdial
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Suppeco
Founded
2017
Country
United Kingdom
Website
www.suppeco.com
Vendor Details
Company Name
Trustane
Founded
2026
Country
India
Website
trustane.com
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
No
Chat / Messaging
Yes
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
No
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
Yes
Compliance Tracking
Yes
Controls Testing
No
Environmental Compliance
Yes
FDA Compliance
Yes
HIPAA Compliance
Yes
ISO Compliance
Yes
Incident Management
Yes
OSHA Compliance
Yes
Risk Management
Yes
Sarbanes-Oxley Compliance
No
Surveys & Feedback
Yes
Version Control
No
Workflow / Process Automation
Yes
Procurement
Asset Management
No
Auction Management
No
Bid Management
No
Budget Management
No
Catalog Management
No
Contract Management
Yes
Inventory Management
No
Invoice Processing
No
PunchOut
No
Purchase Order Management
No
Receiving
No
Requisitions & Approvals
No
Sourcing Management
No
Spend Management
Yes
Supplier Management
Yes
Vendor Management
Audit Management
No
Contact Management
No
Customer Database
No
Self Service Portal
No
Supplier Master Data
No
Transaction History
No
Vendor Maintained Profiles
No
Vendor Managed Inventory
No
Vendor Performance Rating
No
Vendor Qualification Tracking
No