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Description
SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.
Description
Effortlessly create, handle, and resolve all your IT service requests and ticketing needs. You can streamline the process of generating, managing, and resolving IT service tickets. This solution aims to decrease the volume of service tickets and expedite the resolution of IT issues. It is competitively priced at about one-third of what similar services charge. With VSA integration, you can resolve service tickets 40% more quickly. Technicians are empowered to work effectively and smoothly across various tools, ensuring they have the necessary information at their fingertips. This allows for less time spent on tracking tickets and more focus on enhancing customer satisfaction using a comprehensive IT helpdesk ticketing system. Additionally, it enables efficient staffing and management of IT projects while providing real-time updates on project statuses. By enhancing project management capabilities, forecasting becomes significantly improved. The Vorex Service Desk dashboard delivers up-to-date insights into the status and progress of tickets. You can also easily produce custom reports, gaining valuable insights that facilitate prompt and confident business decision-making. Ultimately, this solution ensures that your IT operations are not only efficient but also aligned with your strategic goals.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Autotask PSA
Cisco Meraki
ConnectWise PSA
ConnectWise RMM
CrowdStrike Falcon
Datto RMM
Fortinet
HaloPSA
IT Glue
Microsoft 365
Integrations
Autotask PSA
Cisco Meraki
ConnectWise PSA
ConnectWise RMM
CrowdStrike Falcon
Datto RMM
Fortinet
HaloPSA
IT Glue
Microsoft 365
Pricing Details
$595/month
Free Trial
Free Version
Pricing Details
$10.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SuperIT
Founded
2025
Country
Australia
Website
superit.ai/
Vendor Details
Company Name
Kaseya
Founded
2000
Country
United States
Website
www.kaseya.com/products/vorex/
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Alternatives
No Alternatives
