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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Achieve response times of around 40ms globally, ensuring your users enjoy the speed they deserve. Safeguard your API against unexpected traffic surges and downtime, building a reputation that users can depend on consistently. Tackle stability challenges with features like auto retries and stale-while-revalidate, because consistency is key to success. Significantly lighten your origin load by as much as 95%, allowing you to effectively manage any traffic increase while minimizing downtime and cutting costs. Gain a real-time understanding of your API’s performance metrics, as data is crucial for enhancement. Adapt your schema based on insightful usage statistics, allowing you to make informed decisions with confidence. Identify the specific country, page, and user responsible for each request to obtain detailed insights and stay informed about all activities. Monitor origin response times for every query and mutation, pinpointing areas ripe for optimization. Stay ahead of performance declines and errors by being alerted as soon as your users notice them, enabling swift resolutions. Keep a close watch on all HTTP and GraphQL errors to understand when and where users encounter problems, allowing you to address issues effectively and enhance overall user satisfaction. Regularly analyzing this data will foster continuous improvement in your API's reliability and performance.

Description

CINDE (Conversational Interface and Decisioning Engine) is an advanced conversational AI and machine reasoning engine aimed at revolutionizing customer service by automatically addressing a significant portion of incoming inquiries. It leverages cutting-edge natural language processing and machine reasoning to generate intelligent, personalized responses tailored to users. Additionally, CINDE is adept at discerning the intent behind issues related to incidents, service requests, or queries, effectively ensuring uninterrupted service. This capability allows customer support agents to dedicate their efforts to more critical tasks that yield greater impact. Always operational, AI-powered CINDE is ready to assist customers at any time, whether it's a quiet Sunday afternoon or during the busy Thanksgiving week. With its self-service and knowledge-driven capabilities, CINDE is able to resolve tickets significantly faster than conventional service desks. It automatically resolves at least 30% of an organization’s service requests, resulting in substantial cost savings. By handling the bulk of Level 1 queries, CINDE enables agents to concentrate on high-impact projects, thus enhancing overall productivity and efficiency within the support team. In this way, CINDE not only improves customer satisfaction but also optimizes resource allocation across the organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Slack
Cisco Jabber
GraphQL
Microsoft Teams
PagerDuty

Integrations

Slack
Cisco Jabber
GraphQL
Microsoft Teams
PagerDuty

Pricing Details

$10 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Stellate

Website

stellate.co

Vendor Details

Company Name

Symphony SummitAI

Founded

2011

Country

United States

Website

www.symphonysummit.com/products/summitai-cinde/

Product Features

API Management

API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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