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Description
Achieve response times of around 40ms globally, ensuring your users enjoy the speed they deserve. Safeguard your API against unexpected traffic surges and downtime, building a reputation that users can depend on consistently. Tackle stability challenges with features like auto retries and stale-while-revalidate, because consistency is key to success. Significantly lighten your origin load by as much as 95%, allowing you to effectively manage any traffic increase while minimizing downtime and cutting costs. Gain a real-time understanding of your API’s performance metrics, as data is crucial for enhancement. Adapt your schema based on insightful usage statistics, allowing you to make informed decisions with confidence. Identify the specific country, page, and user responsible for each request to obtain detailed insights and stay informed about all activities. Monitor origin response times for every query and mutation, pinpointing areas ripe for optimization. Stay ahead of performance declines and errors by being alerted as soon as your users notice them, enabling swift resolutions. Keep a close watch on all HTTP and GraphQL errors to understand when and where users encounter problems, allowing you to address issues effectively and enhance overall user satisfaction. Regularly analyzing this data will foster continuous improvement in your API's reliability and performance.
Description
CINDE (Conversational Interface and Decisioning Engine) is an advanced conversational AI and machine reasoning engine aimed at revolutionizing customer service by automatically addressing a significant portion of incoming inquiries. It leverages cutting-edge natural language processing and machine reasoning to generate intelligent, personalized responses tailored to users. Additionally, CINDE is adept at discerning the intent behind issues related to incidents, service requests, or queries, effectively ensuring uninterrupted service. This capability allows customer support agents to dedicate their efforts to more critical tasks that yield greater impact. Always operational, AI-powered CINDE is ready to assist customers at any time, whether it's a quiet Sunday afternoon or during the busy Thanksgiving week. With its self-service and knowledge-driven capabilities, CINDE is able to resolve tickets significantly faster than conventional service desks. It automatically resolves at least 30% of an organization’s service requests, resulting in substantial cost savings. By handling the bulk of Level 1 queries, CINDE enables agents to concentrate on high-impact projects, thus enhancing overall productivity and efficiency within the support team. In this way, CINDE not only improves customer satisfaction but also optimizes resource allocation across the organization.
API Access
Has API
API Access
Has API
Pricing Details
$10 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Stellate
Website
stellate.co
Vendor Details
Company Name
Symphony SummitAI
Founded
2011
Country
United States
Website
www.symphonysummit.com/products/summitai-cinde/
Product Features
API Management
API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management