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Description
Spiraldesk is a comprehensive online helpdesk solution designed for businesses that operate under various brands, profit centers, locations, or product lines, effectively managing customer service and communication across these entities. Many organizations have multiple disconnected business units managed by the same leadership team, and Spiraldesk serves as a unified platform to oversee customer service operations for each unit, even when they follow distinct processes. Each business unit might utilize different applications, such as a CRM system, to streamline their operations. You can categorize your tickets by various criteria, including brands, products, companies, locations, or clients, all viewed in a consolidated interface. The platform allows you to create personalized filters for easy access through both the web and mobile app, while also enabling you to tag tickets by subject, content, customer, and more, ensuring quick retrieval with just a click. This flexibility enhances collaboration and ensures that all customer inquiries are addressed efficiently and effectively.
Description
Identify practical decisions and enhancement opportunities through the utilization of Natural Language Processing (NLP) and Einstein AI, which have been refined by analyzing vast amounts of data to guarantee precision. Collaborate with committed Customer Success Managers who specialize in 1440 products to create and assess value outcomes tailored to your unique business needs. Begin to see a favorable return on investment as you track key performance indicators like agent response times and the proportion of inquiries resolved. Our offerings are crafted to enhance efficiency and save time for businesses of all sizes, from small to medium enterprises to large corporations, effortlessly accommodating multi-brand and multi-location operations. By leveraging these advanced tools, your organization can unlock new levels of productivity and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
DeepL
Google Translate
Microsoft Translator
Salesforce
Integrations
Amazon Web Services (AWS)
DeepL
Google Translate
Microsoft Translator
Salesforce
Pricing Details
$10 per user per month
Free Trial
Free Version
Pricing Details
$350 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Spiraldesk Holdings
Country
India
Website
www.spiraldesk.com
Vendor Details
Company Name
1440
Founded
2018
Country
United States
Website
www.1440.io/translation-studio/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Translation Management
Billing & Invoicing
CRM
Collaboration
For Software
For Websites
Localization Automation
Machine Translation
Marketing Management
Order Management
Permission Management
Project Tracking
Quality Control
Quotes / Estimates
Resource Management
Terminology Management
Translation Analytics
Translator Database
Version Control
Workflow Management
