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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Speakly AI is a conversational intelligence platform designed for B2B SaaS that leverages advanced technologies such as large language models, natural language processing, and voice recognition to turn customer interactions into valuable business insights. This platform offers real-time AI support, enabling sales and service teams to access live prompts, summaries, suggestions for next steps, assessments of customer intent and preferences, as well as compliance-aware guidance, allowing for quicker and more effective responses during conversations. Among its features are solutions like Sales Insight, which provides analytics across various communication channels, and the Real-Time AI Assistant (Expert) that aids live agents, alongside analytical tools that reveal the motivations behind customer choices, pinpoint performance drivers, and present dashboards and insights without the need for manual evaluations. By integrating these capabilities, Speakly AI enhances the overall efficiency and effectiveness of communication strategies for businesses.

Description

IBM Watson® Speech to Text technology offers rapid and precise speech transcription across various languages, catering to diverse applications like customer self-service, support for agents, and speech analytics. You can quickly initiate your experience using our sophisticated machine learning models right away or tailor them specifically to your needs. Leverage a Watson-driven virtual assistant to handle frequent inquiries in call centers over the phone. Enhance call center efficiency by analyzing conversation records to swiftly spot emerging trends, customer issues, sentiments, non-compliant actions, and more. AI-driven real-time support can significantly elevate agent productivity and success during customer interactions by facilitating instant access to relevant documents and intranet data. As agents engage with customers, Watson actively monitors the dialogue, transcribes the conversation, retrieves pertinent information from resources, and delivers responses to the agent almost instantaneously, thereby streamlining the service process. This innovative approach not only improves the overall customer experience but also empowers agents to provide more informed responses.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ChatGPT
Claude
Discord
Gemini
GitHub
Gmail
Google Cloud Platform
Google Docs
IBM Cloud
IBM Cloud Pak for Applications
IBM Watson
LinkedIn
Medium
Notion
OpenAI
Slack
WhatsApp
X (Twitter)

Integrations

ChatGPT
Claude
Discord
Gemini
GitHub
Gmail
Google Cloud Platform
Google Docs
IBM Cloud
IBM Cloud Pak for Applications
IBM Watson
LinkedIn
Medium
Notion
OpenAI
Slack
WhatsApp
X (Twitter)

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$0.01 per minute
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Speakly

Founded

2026

Country

United States

Website

www.speakly.ai/

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/cloud/watson-speech-to-text

Product Features

Product Features

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Alternatives

Alternatives

Azure AI Speech Reviews

Azure AI Speech

Microsoft