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Description
Speakly AI is a conversational intelligence platform designed for B2B SaaS that leverages advanced technologies such as large language models, natural language processing, and voice recognition to turn customer interactions into valuable business insights. This platform offers real-time AI support, enabling sales and service teams to access live prompts, summaries, suggestions for next steps, assessments of customer intent and preferences, as well as compliance-aware guidance, allowing for quicker and more effective responses during conversations. Among its features are solutions like Sales Insight, which provides analytics across various communication channels, and the Real-Time AI Assistant (Expert) that aids live agents, alongside analytical tools that reveal the motivations behind customer choices, pinpoint performance drivers, and present dashboards and insights without the need for manual evaluations. By integrating these capabilities, Speakly AI enhances the overall efficiency and effectiveness of communication strategies for businesses.
Description
IBM Watson® Speech to Text technology offers rapid and precise speech transcription across various languages, catering to diverse applications like customer self-service, support for agents, and speech analytics. You can quickly initiate your experience using our sophisticated machine learning models right away or tailor them specifically to your needs. Leverage a Watson-driven virtual assistant to handle frequent inquiries in call centers over the phone. Enhance call center efficiency by analyzing conversation records to swiftly spot emerging trends, customer issues, sentiments, non-compliant actions, and more. AI-driven real-time support can significantly elevate agent productivity and success during customer interactions by facilitating instant access to relevant documents and intranet data. As agents engage with customers, Watson actively monitors the dialogue, transcribes the conversation, retrieves pertinent information from resources, and delivers responses to the agent almost instantaneously, thereby streamlining the service process. This innovative approach not only improves the overall customer experience but also empowers agents to provide more informed responses.
API Access
Has API
API Access
Has API
Integrations
ChatGPT
Claude
Discord
Gemini
GitHub
Gmail
Google Cloud Platform
Google Docs
IBM Cloud
IBM Cloud Pak for Applications
Integrations
ChatGPT
Claude
Discord
Gemini
GitHub
Gmail
Google Cloud Platform
Google Docs
IBM Cloud
IBM Cloud Pak for Applications
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$0.01 per minute
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Speakly
Founded
2026
Country
United States
Website
www.speakly.ai/
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/cloud/watson-speech-to-text
Product Features
Product Features
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding