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Description
The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.
Description
Tagplay simplifies the process of updating websites and displays by utilizing familiar social media and communication platforms like Facebook, Instagram, YouTube, Workplace, Twitter, and Slack. Say goodbye to the hassle of logging into complex web systems or reaching out to developers to make changes to your site. With Tagplay, you can effortlessly refresh your websites and displays by simply posting content on your social media accounts or other applications. Keep your website vibrant and engaging, reminding customers of the reasons they love your brand. Boost your sales potential by ensuring that your latest content and offers are always current on your website. Eliminate the need to juggle multiple complicated tools for online content updates. Enhance your content marketing efforts by leveraging your website, which serves as your most effective online promotional asset. Effortlessly update your content using platforms such as Facebook (including Pages, Profiles, Groups, and Events), Instagram, Twitter, YouTube, Workplace, Slack, email, or any chosen social media management and content management tools to maintain a seamless online presence. Embrace a more efficient way to connect with your audience and keep them informed with Tagplay.
API Access
Has API
API Access
Has API
Integrations
Facebook
Instagram
X (Twitter)
YouTube
Pricing Details
$9 per user, per month
Free Trial
Free Version
Pricing Details
$150 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Socialboards
Country
Norway
Website
socialboards.com/en/
Vendor Details
Company Name
Tagplay
Founded
2014
Country
United States
Website
tagplay.co
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Product Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
