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Description
The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.
Description
Organize and schedule content with your teammates across all major social media platforms such as Instagram, Facebook Pages, Facebook Groups, Twitter, LinkedIn, and Pinterest using a single, user-friendly Social Media Calendar. This allows for seamless collaboration even while you’re on the move, as Socialdraft is compatible with both iPhone and Android devices. You can assign tasks, manage your social inbox, and schedule posts directly from your mobile device. The enhanced visual calendar provides a comprehensive and quick overview of all scheduled content for your social media accounts. Additionally, you can generate detailed reports for your Facebook pages and Twitter accounts, which can be conveniently downloaded as PDFs to share with collaborators, supervisors, and clients. Invite team members and clients to participate in the process, with customizable permissions tailored to fit your specific requirements. Moreover, administrators have the ability to activate post-approval settings, ensuring that no posts created by sub-admins are published without prior consent from the Socialdraft account owner, thereby maintaining control over your brand's social media presence. This level of oversight fosters a collaborative environment while ensuring quality content is shared.
API Access
Has API
API Access
Has API
Pricing Details
$9 per user, per month
Free Trial
Free Version
Pricing Details
$10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Socialboards
Country
Norway
Website
socialboards.com/en/
Vendor Details
Company Name
Socialdraft
Founded
2012
Country
United States
Website
socialdraft.com
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
