Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Smartnumbers guarantees that your voice network remains secure, dependable, and compliant, whether your goal is to combat fraud in the contact center, authenticate callers, or transition to SIP safely. By equipping organizations to mitigate business disruptions, Smartnumbers enhances caller authentication and fraud detection in contact centers. The service offers pre-answer caller authentication, which optimizes the customer experience by identifying and redirecting suspicious calls before they are answered. It also minimizes identity verification questions, thereby shortening call durations and saving both time and money while enhancing caller authentication. Over 350 organizations trust Smartnumbers to provide their essential services, including financial institutions, the Ministry of Defence, and emergency services, all of which have stringent security and reliability needs. We collaborate with top communications providers and technical vendors, allowing you to acquire Smartnumbers through your preferred supplier, ensuring a seamless integration into your existing systems. With these comprehensive solutions, you can focus on your core operations while maintaining peace of mind regarding security.
Description
The Scam Shield ™ app, offered at no cost, empowers T-Mobile postpaid customers with various anti-scam features such as scam ID, scam block, and caller ID, and is compatible with both Android and iOS devices. This application allows users to keep track of the frequency of scam likely calls while enabling options to activate scam blocking and report unwanted telemarketing, fraud, and scam calls. Additionally, it provides the capability to identify misidentified calls and manage inbound caller ID settings. Users can also view their outbound caller ID name and permit certain numbers to always come through without being blocked. For those seeking enhanced functionality, premium Scam Shield features can be accessed for an extra fee, which includes the ability to block entire categories of calls, such as political solicitors or telemarketers. Blocked numbers are maintained on the network, ensuring easy transfer to new devices. Users can conduct reverse number lookups for unfamiliar callers, and the app also offers voicemail-to-text services, delivering voicemail transcripts directly to the visual voicemail app or via text message, enhancing your phone management experience. Overall, Scam Shield ™ significantly enhances user control and protection against unwanted calls.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Cisco CX Cloud
Diamond IP
Genesys Cloud CX
IoTFlows
Mesh Systems
Verizon Cloud
Integrations
Amazon Web Services (AWS)
Cisco CX Cloud
Diamond IP
Genesys Cloud CX
IoTFlows
Mesh Systems
Verizon Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Smartnumbers
Founded
1995
Country
United Kingdom
Website
smartnumbers.com
Vendor Details
Company Name
T-Mobile
Country
United States
Website
www.t-mobile.com/support/plans-features/t-mobile-scam-shield-app