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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Smartbox.ai is an innovative AI-driven tool that aims to optimize the management of Data Subject Access Requests (DSARs), sophisticated redaction processes, and forensic assessments related to data breaches. It harnesses multilingual functionalities to identify, scrutinize, and redact both organized and unorganized data, even including handwritten materials. By automating the identification and removal of personal data, Smartbox.ai significantly boosts operational effectiveness while minimizing the potential for mistakes and compliance issues. It protects the confidentiality and integrity of edited documents by converting them into flat images, thus thwarting any attempts at alteration. The platform also facilitates teamwork among various reviewers, simplifying the handling of intricate cases. Moreover, it allows for secure sharing of documents and tracks the progress of DSARs in real-time. In enhancing the efficiency, precision, and defensibility of the redaction process, Smartbox.ai empowers organizations to reduce risks and adhere to data protection laws effectively. Ultimately, this tool not only streamlines workflows but also fosters a culture of compliance within organizations.

Description

Our clients find innovative strategies to reduce call center expenses, enhance revenue potential, and mitigate compliance risks through our adaptable and scalable solutions. By leveraging advanced technologies such as AI, Natural Language Processing, and Intelligence Tools, we transform raw, unstructured call data into organized, valuable datasets for in-depth analysis. This empowers businesses to make informed decisions based on every interaction in sales, service, or marketing. Our Voice Analytics software efficiently transcribes contact center conversations and organizes the resulting data into actionable insights. With the help of natural language processing (NLP), recordings are automatically transcribed for ease of use. Furthermore, our industry-leading query solution allows users to analyze, inspect, and categorize calls effectively. We also provide automatic detection and redaction of sensitive information, such as PCI and PII, from both audio and transcripts. Our system incorporates 40 paralinguistic metrics, including silence, overtalk, dynamism, and sentiment, to offer comprehensive insights. Utilizing machine learning, we can identify and predict complex behaviors with impressive accuracy. Additionally, we extend our analytical capabilities to chat, email, CRM, and support data, ensuring a holistic understanding of customer interactions while continuously refining our tools for better performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Clarity Connect
Freshsales
Genesys Cloud CX
HireVue Video Interviewing
SpotIQ
Tableau
Twilio
Vonage Communications APIs (Nexmo)
Voxbone

Integrations

Amazon Connect
Clarity Connect
Freshsales
Genesys Cloud CX
HireVue Video Interviewing
SpotIQ
Tableau
Twilio
Vonage Communications APIs (Nexmo)
Voxbone

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Smartbox.ai

Country

United Kingdom

Website

smartbox.ai/

Vendor Details

Company Name

VoiceBase

Founded

2010

Country

United States

Website

www.voicebase.com

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives