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Description
SmartITSM by Service Grid Tech is a complete IT operations and IT service management platform designed for teams that need more automation, visibility, and control. The platform brings tickets, service requests, assets, endpoints, SLAs, reporting, knowledge, projects, changes, problems, tasks, stock, consumables, and preventive maintenance into one connected system. SmartITSM is built with AI at the core, helping teams automate ticket creation, classification, prioritization, routing, assignment, knowledge search, and escalation. Users can generate tickets automatically from email, WhatsApp, and natural language descriptions, reducing manual entry and helping support teams respond faster. AI category detection helps prevent misrouted tickets, while AI priority prediction uses context, history, and business impact to help teams focus on the most urgent work. The platform also includes automated SLA rules, breach alerts, escalation chains, dashboards, KPI tracking, approval workflows, and guided onboarding so organizations can go live quickly. Asset management and endpoint visibility help IT teams understand what they own, where assets are located, and how they are being supported. SmartITSM is designed for enterprise environments across healthcare, finance, government, manufacturing, and large IT organizations. By combining AI automation, service desk workflows, asset visibility, reporting, and enterprise security, SmartITSM helps IT teams reduce downtime, improve service quality, and scale operations more efficiently.
Description
Ticketly is the world’s first AI-native ticketing platform built to deliver dramatic productivity gains for support teams. It centralizes complaints from multiple channels like email and WhatsApp into one unified ticketing system. Ticketly’s AI automatically creates tickets, recommends solutions, and expands the knowledge base with every interaction. Intelligent workflows handle routing, SLA tracking, and escalation without manual effort. Predictive analytics and real-time dashboards give managers complete operational visibility. The platform includes an inbuilt chat system to streamline collaboration and reduce reliance on external tools. Asset management and CMDB features help teams understand dependencies and potential impact. Multi-workspace management allows teams and departments to operate independently while maintaining centralized control. Secure API integrations enable real-time automation with servers and third-party tools. Ticketly helps organizations reduce costs while improving service quality.
API Access
Has API
API Access
Has API
Screenshots View All
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Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
₹800/agent/month
Free Trial
Free Version
Pricing Details
$69/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Service Grid Tech
Founded
2026
Country
India
Website
servicegridtech.com
Vendor Details
Company Name
Ticketly.Support
Founded
2025
Country
India
Website
ticketly.support/
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Alternatives
No Alternatives