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Description
SmartITSM by Service Grid Tech is a complete IT operations and IT service management platform designed for teams that need more automation, visibility, and control. The platform brings tickets, service requests, assets, endpoints, SLAs, reporting, knowledge, projects, changes, problems, tasks, stock, consumables, and preventive maintenance into one connected system. SmartITSM is built with AI at the core, helping teams automate ticket creation, classification, prioritization, routing, assignment, knowledge search, and escalation. Users can generate tickets automatically from email, WhatsApp, and natural language descriptions, reducing manual entry and helping support teams respond faster. AI category detection helps prevent misrouted tickets, while AI priority prediction uses context, history, and business impact to help teams focus on the most urgent work. The platform also includes automated SLA rules, breach alerts, escalation chains, dashboards, KPI tracking, approval workflows, and guided onboarding so organizations can go live quickly. Asset management and endpoint visibility help IT teams understand what they own, where assets are located, and how they are being supported. SmartITSM is designed for enterprise environments across healthcare, finance, government, manufacturing, and large IT organizations. By combining AI automation, service desk workflows, asset visibility, reporting, and enterprise security, SmartITSM helps IT teams reduce downtime, improve service quality, and scale operations more efficiently.
Description
Quickly identify which team members are assigned to specific tasks and track the outstanding assignments for everyone. This comprehensive project management tool offers features such as budgeting, customer management, task templates, hourly rate tracking, file organization, and much more. All recorded working hours can be assessed through TeamGrid Business Analytics, providing an ideal foundation for invoicing. Consolidate all client information in a single location to enhance your operational efficiency. Integrate your sipgate telephony with TeamGrid to make calls, take notes on conversations, analyze the duration of customer calls, and charge for phone time. Establish user roles to control access to various functions and content. Customize input fields for contacts, projects, and tasks to systematically store vital information within TeamGrid. Additionally, you can create personalized views for your tasks and bookmark them for immediate access, streamlining your workflow even further. By optimizing these processes, you can ensure your team remains focused and productive.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Memtime
Slack
Stackreaction
Pricing Details
₹800/agent/month
Free Trial
Free Version
Pricing Details
$6.33 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Service Grid Tech
Founded
2026
Country
India
Website
servicegridtech.com
Vendor Details
Company Name
TeamGrid
Country
Germany
Website
teamgrid.app/
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies