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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Streamline the workflow in your organization from the initial customer interaction to invoicing with our intuitive CRM and project management software. Businesses utilizing Simplicate are statistically outpacing their rivals in growth. For agencies, achieving an optimal workflow is crucial. By integrating Simplicate with Jira, we've significantly enhanced our efficiency. Envision your organization experiencing a seamless flow from the first customer touchpoint all the way to billing. Picture your business reaching new heights of success; it’s entirely up to you to define what that success looks like. Whether your goal is to increase revenue per employee, maximize your team's capacity, or simply to free up time to create exceptional offerings for your clients, we are here to assist. Our objective is straightforward: to enhance your success as a service provider. We accomplish this by eliminating unnecessary complexities from your daily operations, ensuring a smooth process from the initial customer contact through to invoicing. Simplicity is at our core, and that’s exactly why we are named Simplicate. With us, you can focus on what truly matters: delivering excellence to your customers.

Description

SoftDesk is an innovative customer support platform that harnesses AI technology, specifically designed for small businesses and software developers seeking quick, professional assistance without the added complexity of larger help desk systems. It consolidates customer interactions from various channels such as live chat, email, WhatsApp, SMS, and social media into a single workspace, enabling teams to manage support tasks more effectively. Additionally, SoftDesk features a comprehensive knowledge base and AI-powered responses to ensure that frequently asked questions are addressed promptly and uniformly. This platform aims to minimize response times, enhance the quality of support, and facilitate organization as the volume of conversations increases. Prioritizing user-friendliness, speed, and functional automation, SoftDesk provides a contemporary support solution that is simple to use and quick to implement. Its design makes it particularly advantageous for businesses seeking a budget-friendly and efficient substitute for more cumbersome customer service solutions, allowing them to focus on their core operations. Ultimately, SoftDesk empowers teams with the tools they need to deliver exceptional customer experiences.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ChatGPT No 
ClockAssist Yes 
Exact Online Yes 
Gmail Yes 
Google Calendar Yes 
HIX Bypass Yes 
HubSpot CRM Yes 
Hyarchis Yes 
Jira Yes 
Leadinfo Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
Moneybird Yes 
Nextensor Yes 
Payt Yes 
Perplexity No 
Sheets Genie Yes 
Slack Yes 
Unit4 ERP Yes 
Voyced Yes 

Integrations

ChatGPT Yes 
ClockAssist No 
Exact Online No 
Gmail No 
Google Calendar No 
HIX Bypass No 
HubSpot CRM No 
Hyarchis No 
Jira No 
Leadinfo No 
Microsoft Outlook No 
Microsoft SharePoint No 
Moneybird No 
Nextensor No 
Payt No 
Perplexity Yes 
Sheets Genie No 
Slack No 
Unit4 ERP No 
Voyced No 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Pricing Details

$19/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Simplicate

Country

Netherlands

Website

www.simplicate.com

Vendor Details

Company Name

Maxprog LLC

Country

United States

Website

softdesk.app

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

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