Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our 100 GBit network boasts net assets housed in carrier-neutral facilities managed by reputable providers such as Telecity, Telehouse, and Telx. This extensive infrastructure enables us to seamlessly connect key locations including London, Birmingham, Manchester, and New York through our partners' access and backhaul networks, effectively integrating all components. We operate eight data centers across the UK, each adhering to the highest industry standards for data centers, specifically N+N (or 2N) redundancy, which guarantees enterprise-level reliability for all our clients at a competitive price point. When we refer to "our data centers," we do so with pride; we exclusively utilize brand new Dell Poweredge servers and differentiate ourselves by refreshing our hardware every 24 months, in contrast to the typical 36-48 month cycle seen in the industry. We maintain ownership of both the hardware and the racks, allowing us to offer upgrade options for any server. Simple Servers caters to a wide range of clients, providing tailored web hosting solutions that accommodate everyone from small businesses to large corporations. Our support team is not only courteous but also UK-based, ensuring that assistance is both prompt and precise, thereby enhancing the overall customer experience. In addition to our technical offerings, we are committed to innovation and staying ahead of market trends to continuously improve our services.
Description
Trustane offers a comprehensive managed hosting solution for VICIdial specifically designed for contact centers. It deploys VICIdial on either virtual private servers or dedicated-core setups across various regions, and it also provides installation and management on servers supplied by the customers themselves. The platform features a user-friendly browser-based portal that displays information on call-center operations, including the status of servers and floors, as well as wallboards for agents and supervisors, which alert them to waiting callers, elevated campaign drop rates, insufficient lead counts, and any screens that have ceased reporting. The service package encompasses essential elements such as security enhancements, routine patching, ongoing monitoring, nightly backups to off-site locations, recording compression and retention, detailed reporting, and lead integration via VICIdial's API. Clients are responsible for connecting their own SIP carrier, as Trustane does not engage in the sale of call minutes or impose charges based on the number of agents. The billing model for hosted servers operates on an hourly basis with a cap for monthly charges, while management of customer-provided hardware incurs a standard fee. Furthermore, the service adeptly accommodates various campaign types, including outbound, inbound, and blended campaigns utilizing the VICIdial platform, ensuring flexibility for customers in their operational strategies.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Magento
Yes
MySQL
Yes
Simple Queue
Yes
Telehouse
Yes
VICIdial
No
WooCommerce
Yes
WordPress
Yes
Integrations
Magento
No
MySQL
No
Simple Queue
No
Telehouse
No
VICIdial
Yes
WooCommerce
No
WordPress
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Simple Servers
Country
United Kingdom
Website
www.simpleservers.co.uk
Vendor Details
Company Name
Trustane
Founded
2026
Country
India
Website
trustane.com
Product Features
Dedicated Server Hosting
24/7 On-site Support
No
Built-in Backup Drives
No
DDOS Protection
No
IMPI Access
No
Off Server Backups
No
Root Level
No
SSD Storage
No
Uptime SLA
No