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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Simla.com is a multi-agent platform that helps you to convert your WhatsApp, Facebook and Instagram conversations with clients into sales and improves your customer service. Simla.com unites in a single window all your accounts in social networks and groups together all the dialogues from multiple channels. You won't lose clients or miss a single message anymore. The platform allows you to automate your work with chats: Launch chatbots, Create automated and instant answers, Automatically distribute dialogs between your sales managers, etc. Analyze your business, control the performance of your employees and build your precise customer database.

Description

Whaticket serves as an all-in-one CRM platform that consolidates customer interactions from various channels, such as WhatsApp, Facebook Messenger, Instagram Direct, and web chat, into a singular interface, thus enabling businesses to handle communications more effectively. With its support for multi-agent access, several service or sales representatives can utilize the same WhatsApp number simultaneously, which significantly boosts response times and enhances customer satisfaction. The platform is equipped with sophisticated automation features, including chatbots designed to address common inquiries and mass messaging capabilities for sharing information, promotions, and reminders efficiently. These tools not only streamline customer service operations but also bolster marketing efforts. Additionally, Whaticket includes functionalities for team management, allowing for organized and efficient workflows among agents. By integrating diverse communication channels, Whaticket offers a cohesive solution for businesses looking to refine their customer engagement strategies, ultimately driving better results and fostering stronger customer relationships. This comprehensive approach ensures that businesses can respond promptly and effectively to customer needs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
WhatsApp Yes 
Facebook Messenger No 
Google Analytics Yes 
OpenCart Yes 
PrestaShop Yes 
Shopify Yes 
WooCommerce Yes 

Integrations

Facebook Yes 
Instagram Yes 
WhatsApp Yes 
Facebook Messenger Yes 
Google Analytics No 
OpenCart No 
PrestaShop No 
Shopify No 
WooCommerce No 

Pricing Details

$40 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$109 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Simla.com

Founded

2014

Website

www.simla.com

Vendor Details

Company Name

Whaticket

Founded

2020

Country

United States

Website

whaticket.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Social CRM

Calendar/Reminder System Yes 
Customer Support Yes 
Email Marketing No 
Lead Capture No 
Lead Nurturing No 
Live Chat Yes 
Marketing Automation Integration No 
Multi-Channel Social Integration Yes 
Social Media Monitoring No 
Task Management Yes 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives