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Description
The number of remote and hybrid employees has reached unprecedented levels, leading IT departments to expand their responsibilities beyond managing office Wi-Fi to also assist employees connecting from home, coffee shops, vacation rentals, or any other location. Eliminate the tedious back-and-forth troubleshooting that consumes valuable time for both IT staff and employees. With Signifi Business, you can effectively diagnose connectivity problems on employees' Wi-Fi networks, regardless of where they are logging in from. Employees simply need to install Signifi Agent on their Mac or Windows computer, indicate their current location, and execute a few commands to initiate a scan of their network setup. After the initial scans are completed, Signifi Agent will automatically perform daily network scans, enabling IT teams to identify and address potential issues before they escalate into significant problems, ultimately leading to a more efficient remote work experience. This proactive approach not only saves time but also enhances employee satisfaction and productivity.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MetaGeek
Founded
2005
Country
United States
Website
www.metageek.com/products/signifi/business/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback