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features
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support

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Description

SheerID is a trusted digital trust platform that helps organizations build trust in the digital age. SheerID is a trusted eligibility verification company that makes it possible for companies instantly to verify target customers, reduce fraud and improve the user experience. SheerID uses authoritative, real-time data for the most accurate and comprehensive results. The robust digital verification platform of SheerID identifies and verifies students and military personnel, as well as other customer segments, in-store, online and/or via mobile.

Description

A speech analytics solution that helps businesses extract valuable insights from telephone calls. Speech Analytics: Reduce costs and improve customer service Analyze millions of calls to uncover customer insights and improve your contact center performance in cloud. Analyzing customer calls can reveal more about your business than any other method. Call recordings can provide rich insights into customer satisfaction, customer turnover, competitive intelligence, service issues and agent performance, as well as campaign effectiveness. The sheer volume of calls is overwhelming the contact center's ability manually review and analyze. Manual review can only process a small fraction of calls with uncomplicated analysis. There must be a better way. Verint Speech Analytics can analyze 100% of your recorded calls and transcribe them. This will help you uncover valuable intelligence. Verint uses its unparalleled expertise and experience to continuously drive innovation and improve accuracy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airside
Aspireship
Extole
Mobile2CRM

Integrations

Airside
Aspireship
Extole
Mobile2CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SheerID

Founded

2011

Country

United States

Website

Sheerid.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/speech-analytics/

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Alternatives

Alternatives