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Description
Servicetrac empowers service contractors across the cleaning, security, and facilities management industries to fulfill their commitments to clients effectively. By managing everything from tasks and incidents to tours and patrols, as well as assessing the quality of services rendered, Servicetrac enhances performance, minimizes costs and risks, and boosts customer satisfaction. With its centralized platform, users gain improved oversight of field operations and team activities, complemented by service-level insights that inform strategic decisions and help meet Service Level Agreements (SLAs). Additionally, Servicetrac captures data in real-time, providing alerts for critical updates, which enables proactive, data-informed decision-making to mitigate risks and ensure high-quality customer service. Furthermore, the system promotes SLA compliance and effective service delivery by allowing mobile audits and inspections at client locations, while aggregating essential data to a central hub for streamlined management. This comprehensive approach not only enhances operational efficiency but also empowers contractors to build stronger relationships with their customers.
Description
Safeguard yourself against expensive legal disputes by utilizing historical data related to building upkeep. Move beyond traditional paper checklists; advanced digital maintenance systems and immediate work orders significantly minimize inefficiencies. Access comprehensive audit trails for all inspections and maintenance conducted by your team or subcontractors. Enhance customer loyalty by guaranteeing that your guests always experience a safe and immaculate environment. Automatically monitor service agreements and track employee effectiveness, allowing you to pinpoint issues before they impact your finances. Decrease costs associated with facility management, inspections, and maintenance, as the system operates seamlessly online or offline. Receive instant alerts for critical incidents, eliminating the need for paper documentation or physical storage. Enjoy real-time reporting and customized administrative dashboards, with the ability to export data to any platform. The self-service administration feature requires no IT support, and it includes native apps for both iOS and Android. You can also upload and store floor plans while ensuring total accountability through picture verification and efficient work order creation and follow-up processes. This innovative approach not only streamlines operations but also enhances overall accountability and response times.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TEAM Software
Founded
1989
Country
United States
Website
teamsoftware.com/software/servicetrac/
Vendor Details
Company Name
iCloudFIS
Website
icloudfis.com
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management
