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Description
Enhance self-service utilization for both customers and employees while improving agent efficiency through the application of contextual knowledge powered by machine learning. By integrating with the Service Portal, users can access a wealth of knowledge, enabling them to search, browse, and read articles conveniently from their desktops or mobile devices. Additionally, leveraging insights into knowledge demand can enhance self-service capabilities and expedite case resolutions by automatically detecting and illustrating knowledge deficiencies, subsequently assigning these gaps to authors for prompt resolution. Furthermore, fostering in-context knowledge generation allows agents and employees to create relevant knowledge articles during their ongoing work processes, such as managing cases or incidents. This approach not only increases the relevance of knowledge but also utilizes machine learning to systematically identify and visualize knowledge gaps for effective assignment. Ultimately, this comprehensive strategy aims to streamline information access and improve overall service efficiency.
Description
Sokosumi serves as an innovative AI agent economy platform that enables you to effortlessly hire and oversee specialized AI teammates with just a few clicks. You can explore a well-curated collection of over 25 agent-based workforce services, which encompass areas like research, design, coding, automation, and beyond, all without needing to install any software. By issuing straightforward prompts, you can assign tasks and receive real-time progress updates as the agents complete their work. Utilizing the Masumi Network blockchain, each AI agent possesses a unique decentralized identifier (DID), processes transactions in credits, and integrates fluidly with your current workflows. Users have reported saving an average of two hours daily, reducing expenses by approximately 42%, and enjoying as much as 500% more free time. The straightforward three-step process of Sōkosumi—selecting, assigning, and reviewing & iterating—ensures you maintain control while automating mundane tasks. Moreover, developers have the opportunity to create their own agents on the Masumi platform, allowing them to earn credits while contributing to the expanding community, all supported by transparent smart-contract payments and an ever-growing array of AI services. This unique approach not only enhances productivity but also fosters collaboration within the AI landscape, driving innovation and efficiency.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com/products/knowledge-management.html
Vendor Details
Company Name
Sōkosumi
Founded
2024
Country
United States
Website
www.sokosumi.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
