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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
txtai is a comprehensive open-source embeddings database that facilitates semantic search, orchestrates large language models, and streamlines language model workflows. It integrates sparse and dense vector indexes, graph networks, and relational databases, creating a solid infrastructure for vector search while serving as a valuable knowledge base for applications involving LLMs. Users can leverage txtai to design autonomous agents, execute retrieval-augmented generation strategies, and create multi-modal workflows. Among its standout features are support for vector search via SQL, integration with object storage, capabilities for topic modeling, graph analysis, and the ability to index multiple modalities. It enables the generation of embeddings from a diverse range of data types including text, documents, audio, images, and video. Furthermore, txtai provides pipelines driven by language models to manage various tasks like LLM prompting, question-answering, labeling, transcription, translation, and summarization, thereby enhancing the efficiency of these processes. This innovative platform not only simplifies complex workflows but also empowers developers to harness the full potential of AI technologies.
API Access
Has API
API Access
Has API
Integrations
Adobe Marketo Engage
Aha!
Docker
Dropbox
JavaScript
Jira
Khoros
Knative
Microsoft Teams
MindTouch
Integrations
Adobe Marketo Engage
Aha!
Docker
Dropbox
JavaScript
Jira
Khoros
Knative
Microsoft Teams
MindTouch
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
NeuML
Country
United States
Website
neuml.github.io/txtai/
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
