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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
The reAlpha Platform is an innovative home-buying system powered by artificial intelligence, designed to simplify the entire process from finding a property to closing the deal by merging brokerage, mortgage, and title services into a cohesive experience. It incorporates a conversational AI assistant that helps buyers navigate budgeting, analyze the market, schedule tours, manage documents, and submit offers, leveraging over 400 data points to provide personalized suggestions. In addition, buyers can take advantage of a commission-free structure that removes the typical fees associated with buy-side agents, often leading to rebates or credits on closing costs when the seller pays the commission. The platform emphasizes a user-friendly and transparent workflow, allowing individuals to search for homes, apply for financing, and finalize title and settlement all within a single digital interface, with licensed agents available to assist when necessary. This integrated approach not only enhances efficiency but also empowers buyers with greater control over their home-buying journey.
API Access
Has API
API Access
Has API
Integrations
Aha!
Apache Solr
Discourse
Docebo
Dropbox
GitHub
Higher Logic Vanilla
Jira
Jive
Joomla!
Integrations
Aha!
Apache Solr
Discourse
Docebo
Dropbox
GitHub
Higher Logic Vanilla
Jira
Jive
Joomla!
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
reAlpha
Founded
2020
Country
United States
Website
www.realpha.com
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery