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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
Zyphra Cloud serves as a comprehensive platform aimed at fostering open superintelligence, translating cutting-edge advancements from Zyphra Research into practical applications for developers, businesses, and leading AI hyperscalers. Tailored for sophisticated AI solutions, it emphasizes the development of long-term agents by integrating agent infrastructure, inference, agent environments, and computational resources into a cohesive system designed for the construction and deployment of open, sovereign AI at a grand scale. Among its features, Zyphra Cloud boasts MAIA, a versatile open superagent crafted for teamwork: a cohesive multimodal framework that harmonizes knowledge sharing, communication, and task execution across various tools and workflows. Designed with multiplayer functionality, MAIA ensures a shared context, maintains persistent memory, and allows for synchronized operations among users and tools, facilitating interactions through language, audio, and visual inputs within a singular, unified reasoning framework. The platform’s initial offering, Zyphra Inference, is specifically engineered to cater to the demands of long-horizon agentic workloads, ensuring efficiency and performance. Furthermore, the integration of these components aims to empower users to innovate and enhance their AI capabilities seamlessly.
API Access
Has API
API Access
Has API
Integrations
Adobe Marketo Engage
Apache Solr
Appinium
Contentful
Discourse
GitHub
Higher Logic Vanilla
Jive
Joomla!
Khoros
Integrations
Adobe Marketo Engage
Apache Solr
Appinium
Contentful
Discourse
GitHub
Higher Logic Vanilla
Jive
Joomla!
Khoros
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
Zyphra
Country
United States
Website
www.zyphra.com/cloud
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
