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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
Vertesia serves as a comprehensive, low-code platform for generative AI that empowers enterprise teams to swiftly design, implement, and manage GenAI applications and agents on a large scale. Tailored for both business users and IT professionals, it facilitates a seamless development process, enabling a transition from initial prototype to final production without the need for lengthy timelines or cumbersome infrastructure. The platform accommodates a variety of generative AI models from top inference providers, granting users flexibility and reducing the risk of vendor lock-in. Additionally, Vertesia's agentic retrieval-augmented generation (RAG) pipeline boosts the precision and efficiency of generative AI by automating the content preparation process, which encompasses advanced document processing and semantic chunking techniques. With robust enterprise-level security measures, adherence to SOC2 compliance, and compatibility with major cloud services like AWS, GCP, and Azure, Vertesia guarantees safe and scalable deployment solutions. By simplifying the complexities of AI application development, Vertesia significantly accelerates the path to innovation for organizations looking to harness the power of generative AI.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Azure
Yes
Adobe Marketo Engage
Yes
Aha!
Yes
Amazon Web Services (AWS)
No
Appinium
Yes
Claude
No
Confluence
Yes
Contentful
Yes
Guru
Yes
Hugging Face
No
Integrations
Microsoft Azure
Yes
Adobe Marketo Engage
No
Aha!
No
Amazon Web Services (AWS)
Yes
Appinium
No
Claude
Yes
Confluence
No
Contentful
No
Guru
No
Hugging Face
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
Vertesia
Founded
2024
Country
United States
Website
vertesiahq.com
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
