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features
design
support

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Description

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

Description

TheLoops is a comprehensive Intelligent platform designed to deliver actionable insights for customer experience (CX) teams, utilizing predictive analytics and GenAI to enhance the productivity of your team. Experience real-time predictions, trends, sentiment analysis, and topic identification all within a single, user-friendly AI platform, eliminating the hassle of juggling multiple solutions, performing manual data exports, and relying on a data engineer. Powered by GenAI, TheLoops offers proactive recommendations for the next best actions, automated classification, summarization, and additional features to elevate your agents' performance significantly. With Mission Control, managers are kept informed of ongoing developments without any lag. The platform ensures 100% quality assurance coverage while adhering to SOC II and HIPAA compliance standards. It also seamlessly integrates with platforms like Intercom, Zendesk, and Kustomer, and provides the flexibility for manual quality assurance when necessary. Discover how TheLoops’ Auto QA, supplemented by built-in coaching, can further enhance your operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Zendesk
Aha!
Appinium
Discourse
Gainsight
GitHub
Jive
Joomla!
Kustomer
Microsoft Azure
Microsoft Teams
Moodle
Salesforce
ServiceNow
Skilljar
Soapbox
Thought Industries
Totango
WordPress

Integrations

Jira
Zendesk
Aha!
Appinium
Discourse
Gainsight
GitHub
Jive
Joomla!
Kustomer
Microsoft Azure
Microsoft Teams
Moodle
Salesforce
ServiceNow
Skilljar
Soapbox
Thought Industries
Totango
WordPress

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Vendor Details

Company Name

TheLoops

Founded

2020

Country

United States

Website

theloops.io

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Product Features

Alternatives

Alternatives

SpotSearch Reviews

SpotSearch

OneOrigin