Compare SearchUnify vs. Sintra AI

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

At Sintra, we aim to transform the concept of work into a more enjoyable experience. Our user-friendly digital assistants are designed to handle tasks for you whenever you need them. Introducing Sintra X, the first AI helpers that utilize your unique AI capabilities to execute tasks on your behalf, even as you rest. This innovative approach is all about preserving your most precious commodity – your time. Whether it’s day or night, you can delegate any task from anywhere. Allow your dedicated team of assistants to spring into action with your ideas, easily accessible through chat or a variety of powerful add-ons. With Sintra Helpers, there’s no limit to what you can achieve; simply choose your preferred assistant and let them take care of the work for you, enhancing your productivity with ease. Embrace this seamless collaboration and watch your workload diminish.