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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
Siesta AI serves as the foundational operating system for proactive companies, facilitating the deployment of AI agents that link seamlessly to internal data, business applications, and workflows to carry out meaningful tasks throughout the organization. This versatile platform accommodates various AI models and connects with an extensive array of knowledge bases and business systems. Organizations can leverage it to search through company knowledge, automate various processes, and implement AI agents that actively engage with tools to drive results. Additionally, Siesta AI can function as a secure Software as a Service (SaaS) solution or be installed on private infrastructure, which empowers companies with complete authority over their data, integrations, and AI operations. By providing such flexibility, Siesta AI enhances operational efficiency and scalability for businesses of all sizes.
API Access
Has API
API Access
Has API
Integrations
Confluence
Jira
Microsoft Azure
Microsoft Teams
Slack
Adobe Marketo Engage
Contentful
Google Drive
Google Workspace
Higher Logic Vanilla
Integrations
Confluence
Jira
Microsoft Azure
Microsoft Teams
Slack
Adobe Marketo Engage
Contentful
Google Drive
Google Workspace
Higher Logic Vanilla
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€500/month per company
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
Siesta AI
Founded
2025
Country
Czech Republic
Website
siesta.ai
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery