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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Scritch serves as an AI recovery agent tailored for support and product teams within B2B software organizations. Its software development kit (SDK) links a failed action within an application to a recovery process that analyzes the server's response alongside pertinent read-only data. This process translates the issue into simple terms and solicits information from the user that only they would possess. When a modification is required, Scritch seeks approval and verifies through code that the solution is effective before notifying the user that they can proceed. Teams have the flexibility to outline the tools and repair procedures accessible to the agent. In instances where Scritch is unable to resolve an issue, it compiles a detailed explanation and case history for the support team and can seamlessly transfer the case to associated ticketing and messaging systems. Typical scenarios include issues like rejected invoices, unsuccessful imports or uploads, expired sessions, and access-related problems. Importantly, the product focuses specifically on addressing technical barriers in B2B applications, steering clear of consumer-oriented tasks such as social media ban appeals or content moderation challenges, ensuring that it remains dedicated to enhancing operational efficiency in the business sector.

Description

Designed for IT professionals, Quorum onQ is a server backup solution that helps automate disaster recovery testing, manage data deduplication, identify and recover from malware/viruses, and more.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Canary Digital Tipping No 
Discord Yes 
Docyt No 
Inn-Flow No 
Intercom Yes 
Jira Yes 
Linear Yes 
Slack Yes 
Zendesk Yes 

Integrations

Canary Digital Tipping Yes 
Discord No 
Docyt Yes 
Inn-Flow Yes 
Intercom No 
Jira No 
Linear No 
Slack No 
Zendesk No 

Pricing Details

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Trial Yes 
Free Version Yes 

Pricing Details

$300.00/month
Pricing differ based on your IT environment, deployment method and size of data protected. Please contact QuorumLabs directly for pricing details.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Okapi Works

Country

Belgium

Website

scritch.xyz/

Vendor Details

Company Name

QuorumLabs

Founded

2006

Country

United States

Website

quorum.com/product

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Business Continuity

Backup Log Yes 
Backup Scheduling Yes 
Compression Yes 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup Yes 
Local Server Options Yes 
Multiple System Support Yes 
Remote Server Options Yes 
Secure Data Storage Yes 
Web Access / Restoration Yes 

Data Recovery

Web Access / Restoration Yes 
Backup Log Yes 
Backup Scheduling Yes 
Compression Yes 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup Yes 
Local Server Options Yes 
Multiple System Support Yes 
Remote Server Options Yes 
Secure Data Storage Yes 

Alternatives

No Alternatives

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