Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Scritch serves as an AI recovery agent tailored for support and product teams within B2B software organizations. Its software development kit (SDK) links a failed action within an application to a recovery process that analyzes the server's response alongside pertinent read-only data. This process translates the issue into simple terms and solicits information from the user that only they would possess. When a modification is required, Scritch seeks approval and verifies through code that the solution is effective before notifying the user that they can proceed. Teams have the flexibility to outline the tools and repair procedures accessible to the agent. In instances where Scritch is unable to resolve an issue, it compiles a detailed explanation and case history for the support team and can seamlessly transfer the case to associated ticketing and messaging systems. Typical scenarios include issues like rejected invoices, unsuccessful imports or uploads, expired sessions, and access-related problems. Importantly, the product focuses specifically on addressing technical barriers in B2B applications, steering clear of consumer-oriented tasks such as social media ban appeals or content moderation challenges, ensuring that it remains dedicated to enhancing operational efficiency in the business sector.
Description
Our advanced AI and machine learning technologies meticulously examine countless payments over time, allowing us to create highly developed algorithms that evolve and enhance continuously. This forward-thinking strategy facilitates seamless payment recovery, achieving impressive recovery rates of up to 90%. By leveraging the combined strengths of AI and ML, we equip our clients with unparalleled recovery solutions, enhancing their cash flow while alleviating the repercussions of unsuccessful payments. Additionally, we automate the update of expired, lost, or stolen cards, ensuring real-time card information updates without causing any disruption to your members. This innovative approach not only minimizes involuntary churn but also significantly reduces payment failures, making eCard an essential tool for financial stability. Ultimately, our goal is to create a frictionless experience that fosters lasting relationships between clients and their customers.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Discord
Yes
Intercom
Yes
Jira
Yes
Linear
Yes
Slack
Yes
Zendesk
Yes
Integrations
Discord
No
Intercom
No
Jira
No
Linear
No
Slack
No
Zendesk
No
Pricing Details
$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Okapi Works
Country
Belgium
Website
scritch.xyz/
Vendor Details
Company Name
eCard Transactions
Founded
2009
Country
United States
Website
www.ecardtransactions.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Payment Processing
ACH Check Transactions
No
Bitcoin Compatible
No
Debit Card Support
No
Gift Card Management
No
Mobile Payments
No
Online Payments
No
POS Transactions
No
Receipt Printing
No
Recurring Billing
No
Signature Capture
No
Alternatives
No Alternatives