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Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
Description
iToolShare Screen Recorder is a versatile application designed for capturing both video and audio, as well as screen activity, on Windows and Mac devices. This powerful tool allows you to document any on-screen event while maintaining the original quality of both images and sounds. For example, it can be utilized to record various activities such as online videos, Skype conversations, GoToMeeting sessions, gaming experiences, podcasts, webinars, academic lectures, online conferences, and webcam recordings, all in either full-screen mode or a customized size according to your preference.
Additionally, iToolShare Screen Recorder offers the functionality to capture audio from system sound, a microphone, or both, ensuring high-quality sound recordings. This capability makes it possible to record a wide range of audio sources, including music, radio shows, or online audio content, without the need for downloading. The software allows you to save the recorded audio in various formats such as MP3, WMA, AAC, M4A, FLAC, Ogg, and Opus for convenient playback options. Furthermore, it features noise reduction and audio enhancement tools, allowing users to optimize the quality of their recordings effortlessly. You can also conduct a preliminary audio test before starting your recording session to guarantee the clearest output possible.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Freshchat
Freshdesk
Help Scout
Intercom
Zendesk
Pricing Details
$8/month/user
Free Trial
Free Version
Pricing Details
$30/Lifetime/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Vendor Details
Company Name
iToolShare
Founded
2011
Country
United Kingdom
Website
itoolshare.com/screen-recorder/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Screen Recording
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading
Product Features
Screen Recording
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading