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ease
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support

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Average Ratings 34 Ratings

Total
ease
features
design
support

Description

Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.

Description

Capture. Create. Connect. TechSmith Snagit is a powerful screen capture and recording tool that makes it easier than ever to collect and share information. With intuitive editing features and access to a library of templates, anyone can transform simple captures into professional-quality images, GIFs, and videos.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

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Integrations

Box
Camtasia
Coach's Eye
Dropbox
Evernote
Freshchat
Freshdesk
Google Drive
Help Scout
Intercom
Knowmia
Panopto
Slack
TechSmith Screencast
X (Twitter)
YouTube
Zendesk

Integrations

Box
Camtasia
Coach's Eye
Dropbox
Evernote
Freshchat
Freshdesk
Google Drive
Help Scout
Intercom
Knowmia
Panopto
Slack
TechSmith Screencast
X (Twitter)
YouTube
Zendesk

Pricing Details

$8/month/user
Free Trial
Free Version

Pricing Details

$39/year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Screendesk

Founded

2022

Country

United Kingdom

Website

screendesk.io

Vendor Details

Company Name

TechSmith

Founded

1987

Country

United States

Website

www.techsmith.com/snagit/

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Product Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Video Making

Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over

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