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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.

Description

Screentell is an innovative online platform that quickly transforms simple screen recordings into high-quality product demonstrations, instructional videos, and marketing content, making the process both rapid and user-friendly. Notable Features: Effortless one-click zoom capabilities with smooth, cinematic camera transitions that can be adjusted for speed and easing. Support for multi-track recordings allows users to modify the webcam's position, size, or visibility post-recording. Incorporate hand-drawn annotations and personalized image overlays such as arrows, circles, and highlights. Cursor tracking and smart focus on important areas are achieved through fluid keyframe interpolation. Customizable backgrounds with options for gradients, colors, and images, plus the ability to control padding, corner styles, and shadows. All processing is done locally, ensuring that your videos remain on your device until you choose to export them. A user-friendly built-in editor enables trimming, cutting, and annotating with ease, enhancing the overall editing experience.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Pricing Details

$8/month/user
Free Trial
Free Version

Pricing Details

$6.99/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Screendesk

Founded

2022

Country

United Kingdom

Website

screendesk.io

Vendor Details

Company Name

Crownbyte LTD

Founded

2025

Country

United Kingdom

Website

screentell.com

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Product Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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