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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Reclaim valuable hours of productivity by enhancing your communication with prospects and customers efficiently. This process starts by logging information directly within Salesforce, allowing you to connect with customers and prospects instantly just by clicking on their phone numbers. While on the call, you can easily find answers, review call history, jot down notes, and finalize important details without needing to switch between different apps or devices. Say goodbye to sticky notes and scribbles on napkins, as you can now streamline your sales operations with features like automatic call logging, voicemail drop, and quick-access call lists, enabling faster connections to your leads and contacts. Establish greater trust with customers by ensuring that incoming calls are directed to a personal, dedicated number and voicemail system. With Salesforce Sales Dialer, you gain access to an outbound calling solution that can also include inbound calling capabilities. Furthermore, you only need to pay for the total minutes used by your organization, conveniently purchased in blocks of 1,000 minutes, keeping your costs manageable while maximizing efficiency. In this way, sales teams can focus more on building relationships and closing deals rather than getting bogged down by administrative tasks.

Description

Total Call Center Management Solutions® is an international leader in providing Customer Interaction Management Solutions, utilizing Computer Telephony Integration and CRM Packages to enhance business efficiency across various products and services. Our offerings encompass comprehensive systems for VoIP Call Centers, Automatic Dialers, and various Call Processing Products, facilitating both Inbound and Outbound telephone communications. We specialize in the seamless integration of computer telephony with hardware and software applications, including Interactive Voice Response and Interactive Information Systems, while also offering software customization, consulting, and customer relationship management solutions. By implementing TCMS call center solutions, businesses, institutions, and organizations can optimize their operational efficiency and significantly reduce overhead costs through improved customer interaction responsiveness and competitiveness. Designed with user-friendliness in mind, TCMS Call Center Products deliver robust and adaptable call automation solutions tailored to meet diverse needs. Our commitment to innovation ensures that clients remain at the forefront of customer service excellence.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Akoonu Yes 
Inriver PIM Yes 
Salesforce Yes 
Sweep Yes 
Twistellar DASH Yes 

Integrations

Akoonu No 
Inriver PIM No 
Salesforce No 
Sweep No 
Twistellar DASH No 

Pricing Details

$5 per user per month
Inbound: $5 per user per month
Outbound $25 per user per month
$15 per block of 1,000 minutes
Free Trial No 
Free Version No 

Pricing Details

$195.00/one-time
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com

Vendor Details

Company Name

Total Call Center Management Solutions

Country

United States

Website

www.tctecno.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Sales Engagement

CRM Integration No 
Call Scripts / Call Steps No 
Email Sequences No 
Email Tracking / Automation No 
Lead Management No 
Reporting / Analytics No 
Sales / Voice Dialer No 
Sales Automation No 
Search No 
Task Management No 
Templates No 
Workflow Management No 

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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