Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
Description
Cloud computing possesses the potential to transform our lives in ways we once deemed unattainable. With VIP Cloud, organizations can move away from cumbersome on-premises server systems that incur excessive costs, experience prolonged recovery times, and hinder effective remote work. The allure of the VIP Cloud platform lies in its advanced design, which is specifically crafted to safeguard your data against various threats by utilizing Amazon Web Services (AWS), a reputable provider trusted by both governments and businesses worldwide. AWS offers multiple security layers, including integrated firewalls and encryption, effectively thwarting any malicious activities. Additionally, managed cloud servers and automatic backups empower your IT team to focus on more critical priorities. The VIP product suite is strategically designed to facilitate a smooth transition to cloud technology, ensuring your organization is well-equipped for the future of digital operations. As a result, embracing cloud solutions like VIP Cloud can significantly enhance operational efficiency and security.
API Access
Has API
API Access
Has API
Integrations
CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau
Pricing Details
$275 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Vendor Details
Company Name
Software Solutions
Founded
1978
Country
United States
Website
www.mysoftwaresolutions.com
Product Features
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management