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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Agentforce Automotive is a purpose-built automotive CRM designed for OEMs, retailers, dealers, and captive finance organizations. It brings together driver profiles, vehicle data, and service history into one unified platform. By centralizing information, teams gain complete visibility into every customer interaction across the ownership lifecycle. AI-powered agents deliver real-time alerts, recommendations, and next-best actions directly within workflows. Sales and service teams can proactively engage drivers to resolve issues and enhance satisfaction. The platform streamlines management of leases, warranties, and claims to reduce friction and improve efficiency. Contextual data enables personalized offers, upgrades, and immersive in-vehicle experiences. Integration with Data 360, MuleSoft, Marketing Cloud, and Commerce Cloud expands data activation and engagement capabilities. Built-in automation increases productivity while reducing manual effort. Agentforce Automotive helps automotive organizations accelerate innovation and build long-term brand loyalty.

Description

Boost your profits with a comprehensive service experience solution designed to enhance every aspect of your dealership. Are you prepared to elevate your dealership's revenue from fixed operations? Foster customer loyalty through a unified service experience platform. Xtime significantly improves customer retention by revolutionizing the ownership experience for automotive manufacturers and service departments at dealerships, leading to higher satisfaction and increased profitability for dealers. This software solution is tailored to provide the experience that consumers seek, focusing on value, convenience, and trust. Xtime has introduced Spectrum, the first fully integrated, cloud-based management software for auto repair shops that empowers dealerships to deliver an exceptional automotive ownership journey, transforming first-time customers into loyal repeat buyers. From the initial interaction to the checkout process and beyond, Spectrum ensures a premium automotive service experience that meets customer expectations while driving the necessary growth for automotive parts and service operations. In an ever-evolving market, embracing such innovative solutions can set your dealership apart from the competition.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ADAM DMS
ActivEngage
Autosoft
Braintree
Brooke.ai
CDK Global
Collate
Dealer.com
DealerBuilt
Dealertrack DMS
Gubagoo
Mia
Numa
Pam
Salesforce
Vida
VinSolutions Connect CRM
Volie
vAuto

Integrations

ADAM DMS
ActivEngage
Autosoft
Braintree
Brooke.ai
CDK Global
Collate
Dealer.com
DealerBuilt
Dealertrack DMS
Gubagoo
Mia
Numa
Pam
Salesforce
Vida
VinSolutions Connect CRM
Volie
vAuto

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/automotive/cloud/

Vendor Details

Company Name

Cox Automotive

Founded

2014

Country

United States

Website

xtime.com

Product Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Product Features

Auto Repair

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management

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