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Description
With our mobile clienteling solution, retail associates can engage with customers while they are in-store, seamlessly transition to online sales, and earn additional commissions. This results in a more tailored shopping experience for customers, while retailers benefit from improved online conversion rates, higher average order values, and reduced return rates. Salesfloor stands out as an award-winning platform that integrates clienteling, virtual selling, and mobile point-of-sale capabilities. Retail associates leverage Salesfloor to provide personalized and convenient interactions for customers through various channels, including live chat, video calls, emails, and SMS. Customers can reach out to a nearby store associate in real-time using these methods, as well as through appointment requests for virtual or in-person consultations. Associates can facilitate sales across multiple platforms, ensuring that each sale is properly credited to the corresponding associate or store. By empowering associates to cater to customers in a personalized manner across all channels, retailers can cultivate deeper and more meaningful customer relationships that enhance loyalty and satisfaction. This innovative approach not only boosts sales but also enriches the overall customer experience.
Description
Shoppers entering retail spaces are seeking not just transactions, but also memorable experiences and moments of delight, such as the convenience of picking up or returning online orders in-store or catching a compelling discount from a sales associate on an item they've been eyeing. Yet, many retailers find themselves hindered by outdated point of sale (POS) systems that fail to support the modern, customer-focused capabilities required today. TCS OmniStoreTM emerges as a groundbreaking unified commerce platform that transforms the shopping experience by placing itself at the core of retail operations. This solution addresses the challenges faced by retailers burdened with a disjointed array of systems that cannot keep pace with changing consumer demands. It enables businesses to seamlessly orchestrate integrated multichannel customer journeys while rapidly developing new services and applications without the limitations of traditional channels. Furthermore, it allows customers to enjoy the freedom to checkout from any location within the store, ensuring that retail environments remain consistently engaging and interconnected, fostering unique micro-experiences that resonate with shoppers. Ultimately, TCS OmniStoreTM empowers retailers to elevate their customer interactions in a competitive marketplace.
API Access
Has API
API Access
Has API
Integrations
Oracle Cloud Infrastructure
SAP Cloud Platform
Adobe Advertising Cloud
Apigee
BeyondTrust Endpoint Privilege Management
CA Flowdock
Canopy
Commvault Cloud
Creatio
HPE Consumption Analytics
Integrations
Oracle Cloud Infrastructure
SAP Cloud Platform
Adobe Advertising Cloud
Apigee
BeyondTrust Endpoint Privilege Management
CA Flowdock
Canopy
Commvault Cloud
Creatio
HPE Consumption Analytics
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesfloor
Founded
2013
Country
United States
Website
salesfloor.net
Vendor Details
Company Name
Tata Consultancy Services
Founded
1968
Country
India
Website
www.tcs.com/omnistore-unified-commerce-solution
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Multi-Channel eCommerce
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Product Features
Multi-Channel eCommerce
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
