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Description
Maximize the effectiveness of your website traffic by utilizing authentic and tailored pop-ups. Our diverse selection of Overlay triggers is designed to encourage customers to take specific actions. Behavioral Overlays target users based on their activity on the site, offering timely incentives to either speed up their shopping experience or guide them to other relevant sections. Salesfire identifies important characteristics of users making critical decisions during their purchasing journey and activates overlays that aim to inform, educate, and motivate them. By re-engaging existing users and pulling them back into the purchasing funnel, we effectively lower basket abandonment rates, decrease bounce rates, and enhance your overall conversion rate. When executed properly, overlays can boost website inquiries, elevate average order value, and expand your subscriber list. Additionally, gather essential data from your customers to improve future interactions, promote newly added products, and keep online shoppers informed with real-time updates. This approach not only enriches customer experience but also fosters loyalty and repeat business.
Description
Talisma Chat and Co-browse allows businesses to engage with website visitors in real time through dynamic text conversations and shared browsing capabilities. Agents can simultaneously assist multiple users while providing tailored and prompt support, thus enhancing the overall online experience for visitors. This platform gives employees quick access to a consolidated view of past customer interactions across various channels, enabling them to efficiently address inquiries by utilizing a repository of frequently asked questions, response templates, web links, and documents. Additionally, Talisma DCEP chat is engineered to initiate chat sessions based on specific visitor behaviors, resulting in chat invitations for users as soon as they visit the website or exhibit particular browsing patterns. Consequently, this not only enhances customer satisfaction but also lowers the costs associated with customer service, decreases the rate of shopping cart abandonment, and boosts conversion rates. Overall, Talisma Chat and Co-browse represents a significant advancement in streamlining customer interactions and improving business outcomes.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Google Tag Manager
Magento
PrestaShop
Shopify
Visualsoft eCommerce
Integrations
BigCommerce
Google Tag Manager
Magento
PrestaShop
Shopify
Visualsoft eCommerce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesfire
Founded
2017
Country
United Kingdom
Website
www.salesfire.co.uk/behavioural-overlays
Vendor Details
Company Name
Talisma
Founded
1999
Country
India
Website
www.talisma.com/products/live-chat-co-browsing-solution/
Product Features
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking