Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Reduce unexpected downtime and lessen the risk of data loss resulting from corruption or system failures. The SLE HA extension features geo clustering capabilities to oversee clustered servers, whether they are located on-premises or in cloud environments globally. Our policy-driven, robust extension for Linux clusters ensures that your business remains operational while significantly reducing unplanned downtime across various locations and regions. With flexible, policy-driven clustering and continuous data replication, you can enhance adaptability while improving service availability and resource efficiency by integrating both physical and virtual Linux server clusters. A powerful unified interface allows you to install, configure, manage, and monitor your clustered Linux environments seamlessly. Additionally, multi-tenancy functionality enables you to organize geo clusters in alignment with specific business requirements, ensuring tailored management and optimal performance. This comprehensive approach offers a strategic advantage in maintaining system resilience and operational excellence.
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
API Access
Has API
No
API Access
Has API
No
Integrations
ShipBob
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SUSE
Founded
1992
Country
Germany
Website
www.suse.com/products/highavailability/
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Product Features
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No