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Description
You can assess customer, channel, and employee sentiment to significantly improve your ability retain accounts, increase revenue and maximize customer lifetime value. You can view real-time dashboards from external facing clients to see how well you are meeting their needs. You can view dashboards for account managers, which allow you to see how each account manager is performing across their business book. STAMP not only provides the Net Promoter Score (NPS), it also uses our proprietary algorithm for calculating your STAMP Score. This allows you to quickly see which clients are loyal and at risk of losing their business. This summary provides a high-level overview of account performance on key indicators like Net Promoter and Ease to Do Business. Based on STAMP's proprietary algorithm, an overall "customer sentiment score" is also provided.
Description
We firmly hold that having a safe and dependable whistleblowing line is essential for every organization. These reporting mechanisms are vital not just for safeguarding whistleblowers but also for protecting the interests of the organizations themselves. By fostering a culture of open communication and addressing issues internally, organizations can significantly reduce the financial implications of reported irregularities while also minimizing the risk of adverse publicity. In line with our convictions, we provide a straightforward and secure version of our whistleblowing application at no cost, which includes features such as a secure reporting channel with an anonymous dialogue function, multi-tiered protection for whistleblower identities, no logging of IP addresses or timestamps, two-factor authentication for account safety, consistent security assessments through penetration testing, advanced case management with dual user accounts, email alerts, and conflict of interest oversight. Furthermore, this initiative not only encourages transparency but also enhances organizational integrity by ensuring that employees feel safe to voice their concerns.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Stonegate Advisors
Founded
2005
Country
United States
Website
www.stampcsm.com
Vendor Details
Company Name
ABC Transparency
Founded
2014
Country
Switzerland
Website
abctransparency.com/abc-whistleblower/
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Whistleblowing
Access Controls / Permissions
Automated Routing
Compliance Management
Customizable Branding
Multi-Language Support
Real-Time Chat
Reporting / Analytics
Workflow / Process Automation