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Description
You can assess customer, channel, and employee sentiment to significantly improve your ability retain accounts, increase revenue and maximize customer lifetime value. You can view real-time dashboards from external facing clients to see how well you are meeting their needs. You can view dashboards for account managers, which allow you to see how each account manager is performing across their business book. STAMP not only provides the Net Promoter Score (NPS), it also uses our proprietary algorithm for calculating your STAMP Score. This allows you to quickly see which clients are loyal and at risk of losing their business. This summary provides a high-level overview of account performance on key indicators like Net Promoter and Ease to Do Business. Based on STAMP's proprietary algorithm, an overall "customer sentiment score" is also provided.
Description
Tablet Command serves as a mobile solution for incident management and response, enhancing situational awareness, accelerating response times, streamlining operations, and boosting accountability among firefighters. Through this platform, incident commanders can easily position responding units on an emergency scene by simply tapping and dragging, while also monitoring their progress against essential checklists and recording each action with precise time stamps. Furthermore, Tablet Command acts as a comprehensive replacement for mobile data terminals, specifically designed to meet the unique demands of the Fire Service. Users can manage incidents directly on an interactive map, consolidating situational and resource status into one convenient view on their iPads. If responding to a wildland fire during nighttime hours, commanders can utilize daytime satellite imagery to assess the proximity of homes and vegetation. Additionally, the system allows for the generation of data as a natural outcome of incident management, offering customizable checklists that can be accessed instantly. Every completed task is not only logged but also time-stamped for accountability, providing a thorough record of activities throughout the incident. This innovative approach to incident management ensures that firefighters are well-equipped to respond efficiently in any situation.
API Access
Has API
API Access
Has API
Integrations
Citizen RIMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$30 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Stonegate Advisors
Founded
2005
Country
United States
Website
www.stampcsm.com
Vendor Details
Company Name
Tablet Command
Founded
2012
Country
United States
Website
tabletcommand.com
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Fire Department
Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
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