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Description
As a service-oriented organization, it is essential to structure and oversee your operations through the lens of services. By focusing on services rather than merely on technology or products, you can gain a clearer insight into how your services enhance business operations and provide valuable information regarding operational expenses. The SMTX Service Catalogue enables you to create detailed service definitions and make them accessible to your customers, thereby establishing and managing a comprehensive hierarchical service portfolio. In addition, incorporating elements such as service costs, SLA performance metrics, and vendor effectiveness into your Service Catalogue allows for a thorough analysis of the entire service delivery process. The SMTX Business Service Catalogue solution streamlines the maintenance and dissemination of the Service Catalogue, ensuring consistency in the quality of all service descriptions. Moreover, it keeps Service and Catalogue Owners informed about any changes that might impact their services or the overall integrity of the service chains, fostering a proactive approach to service management. This comprehensive system not only enhances operational efficiency but also improves customer satisfaction through clearer communication and better service delivery.
Description
With a single platform, you can oversee your entire system, encompassing infrastructure, network, applications, and cloud services. You have access to a library of over 1500 ready-to-use service templates. In under 15 minutes, you can set up the ServiceNav Box and automatically identify the devices connected to your network. There’s no disruption to your IT environment, as ServiceNav operates without agents and utilizes certified product APIs. If you’re accustomed to Nagios, you can easily repurpose your existing collection programs and enhance the functionality of ServiceNav. Have a large number of devices to integrate? You can take advantage of the configuration import features. So, why not take the initiative? ServiceNav’s IT monitoring software empowers you to proactively manage all potential availability and performance challenges across your IT landscape, including infrastructure, applications, and networks. Beyond being just an IT monitoring tool, it also serves as a powerful communication aid, featuring user-friendly reports and dashboards that simplify data interpretation for all stakeholders. This comprehensive approach ensures you maintain effective oversight and responsiveness in your IT operations.
API Access
Has API
API Access
Has API
Integrations
3rdRisk
Adobe Acrobat
Aurascape
DNSWatch
Ekara
GLPI
ThreatSync
iTop
Integrations
3rdRisk
Adobe Acrobat
Aurascape
DNSWatch
Ekara
GLPI
ThreatSync
iTop
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SMTX
Founded
2009
Country
Netherlands
Website
www.smt-x.com/smtx-business-service-catalogue
Vendor Details
Company Name
Coservit
Founded
2006
Country
France
Website
servicenav.coservit.com/en/
Product Features
Catalog Management
Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring