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features
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support

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Description

SM2 serves as the core component of the suite. It captures social data in real-time from countless social and digital media sources worldwide, maintaining three years of ongoing historical data. This platform allows users to define the specific conversations they wish to track and analyze through its robust search capabilities. Users can access a diverse array of pre-configured reports that reveal trends in volume, share of voice across various media types—such as social networks, blogs, news outlets, reviews, forums, and message boards—along with insights into sentiment, leading authors, geographic distribution, languages, and user demographics like age and gender. Advanced Boolean search queries paired with effective ad and spam detection deliver highly pertinent search outcomes. Additionally, SM2 can generate language-specific searches across 48 languages, enhancing its versatility. Moreover, its ensemble-based sentiment detection algorithm can be fine-tuned to better reflect the way customers communicate within different languages and sectors, providing a more tailored analysis.

Description

Utilize our comprehensive cross-media monitoring to detect emerging trends, evaluate opinion-shaping dynamics, and pinpoint potential online crises. Discover how your products are perceived in the media, gauge customer interests, and track the strategic moves of your competitors. Gain access to top-notch social media monitoring data that offers extensive source coverage, accurate information, and personalized tonality presented in an intuitive monitoring tool. With the help of dynamic search profiles, you can leverage the crisis monitoring tool krisen.radar ® to spot unexpected events and critical situations swiftly. Effortlessly create precise searches in mere seconds, eliminating the need for complex operators or convoluted queries. Dive deep into your data with an array of customizable filter options, ensuring maximum adaptability for on-the-spot analyses, even during urgent scenarios. Additionally, by integrating data from various sources—including social networks, your own social media platforms, print media, and broadcast outlets—you can unveil broader connections and insights that inform your strategic decisions. This holistic approach enables you to stay ahead of developments in your industry while fostering a proactive response to challenges.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$350 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Social Data Intelligence

Website

socialdataintelligence.com/services/

Vendor Details

Company Name

bc.lab

Founded

2001

Country

Germany

Website

bclab.de

Product Features

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Product Features

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

Alternatives

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