Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SAP Business Data Cloud serves as a comprehensive managed SaaS solution that integrates and governs all data from SAP while effortlessly linking to external data sources, thus equipping business leaders with essential context for making significant decisions. This platform features critical data products that ensure access to SAP information across vital business operations in a well-regulated and contextual manner, which helps to mitigate the significant expenses tied to data extraction and duplication. As a premier data platform, it facilitates the seamless integration of all SAP and external data in partnership with Databricks, offering robust insight applications that enhance advanced analytics and strategic planning across multiple business sectors. By synchronizing all essential data within a collaborative open data environment and utilizing a strong semantic layer, SAP Business Data Cloud delivers exceptional business insights. Additionally, this system not only enhances decision-making but also drives innovation by making advanced data capabilities accessible to various departments.

Description

storm® is a leading cloud Customer Experience platform built to simplify and scale modern CX operations. It delivers omni-channel, omni-data, and omni-AI capabilities through one unified interface. Organizations can manage voice, digital, social, and video interactions seamlessly across customer touchpoints. storm® is designed for reliability at scale and is trusted by mission-critical services such as emergency response organizations. The platform follows a modular approach, allowing businesses to build CX solutions tailored to their needs. AI-powered journey orchestration enables no-code service creation and real-time optimization. Integrated analytics provide deep visibility into customer interactions and performance. storm® connects customer data across systems to ensure agents always have the right information. Workforce engagement tools support quality management, scheduling, and coaching. storm® helps organizations deliver consistent, high-quality CX globally.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Collibra
Confluent
DataRobot
Databricks
Google Cloud Contact Center AI
Google Cloud Platform
IBM watsonx Assistant
Microsoft Azure
Monda
Operata
SAP Business Technology Platform
SAP Datasphere
SAP Joule

Integrations

Amazon Web Services (AWS)
Collibra
Confluent
DataRobot
Databricks
Google Cloud Contact Center AI
Google Cloud Platform
IBM watsonx Assistant
Microsoft Azure
Monda
Operata
SAP Business Technology Platform
SAP Datasphere
SAP Joule

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com/products/data-cloud.html

Vendor Details

Company Name

Content Guru

Founded

2005

Country

United Kingdom

Website

www.contentguru.com

Product Features

Data Governance

Access Control
Data Discovery
Data Mapping
Data Profiling
Deletion Management
Email Management
Policy Management
Process Management
Roles Management
Storage Management

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

Strategy Mosaic Reviews

Strategy Mosaic

Strategy Software