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Description
RunLLM provides enterprise-level AI support engineers that efficiently assimilate your documentation, codebases, support tickets, and telemetry to create a cohesive knowledge graph and specialized language models. These intelligent agents employ strategic planning and tool utilization to address inquiries, review logs, execute and verify code, manage ticket resolutions, update documentation, and engage in proactive follow-ups, while exception-based workflows ensure that only intricate issues are escalated for human intervention. The customizable nature of these agents allows you to specify unique tones and behaviors, and the orchestration of multiple LLMs guarantees rigorously validated responses. Integration capabilities with platforms such as Slack, Zendesk, and Docs facilitate immediate deployment, demonstrating ROI in mere minutes by redirecting up to 99% of inquiries, drastically reducing mean resolution times, and enabling support scalability without increasing workforce size. Additionally, with real-time dashboards and ongoing insights into user environments, RunLLM revolutionizes support into an automated and highly accurate service, ensuring that both efficiency and effectiveness are at the forefront of the user experience. As a result, organizations can focus more on core activities while relying on intelligent solutions for support management.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Integrations
Confluence
Yes
GitHub
Yes
Jira
Yes
Microsoft SharePoint
Yes
Salesforce
Yes
Slack
Yes
YouTube
Yes
Zendesk
Yes
Adobe Experience Manager
No
Aha!
No
Integrations
Confluence
Yes
GitHub
Yes
Jira
Yes
Microsoft SharePoint
Yes
Salesforce
Yes
Slack
Yes
YouTube
Yes
Zendesk
Yes
Adobe Experience Manager
Yes
Aha!
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
RunLLM
Founded
2020
Country
United States
Website
www.runllm.com
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
