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Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
Description
The WiFi Scanner identifies nearby networks and provides essential WiFi details that are crucial for effective troubleshooting. Its filtering and sorting features refine the results, especially in densely populated areas. The channel graphs for both 2.4 GHz and 5 GHz frequencies help visualize signal interferences that can compromise network performance. Additionally, the IP Scanner detects all devices connected to your network, as an overloaded network can lead to bandwidth and speed limitations. The Speed Test function allows users to monitor their network speeds, enabling them to assess performance in various locations by testing download and upload rates while moving around with a laptop. A tool called "Who's On My Network" functions as an IP Scanner to uncover connected devices, as a high number of devices can hinder network efficiency, resulting in potential speed or connection issues. Furthermore, it serves as a mechanism to identify unwanted intruders accessing your network. Regularly monitoring your network's health can significantly enhance your overall connectivity experience.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29.99 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Vendor Details
Company Name
WiFi Scanner
Website
wifiscanner.com/wifiscanner.html
Product Features
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring