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Average Ratings 0 Ratings
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
Description
You may be a specialist in your profession, but navigating Wi-Fi isn't your forte. Many Wi-Fi diagnostic tools demand intricate home setups, extensive spreadsheets, USB adapters, and antenna gain calculations, which can sound like an exciting technical challenge; however, what you really need is a dependable connection to complete your tasks. For those working remotely, students learning online, and educators conducting virtual classes, a stable home Wi-Fi connection is essential for productivity. Experiencing glitchy video calls with crucial clients, disrupted lesson plans due to an unreliable internet connection, or missing key webinars because of Wi-Fi outages is simply not an option. Enter Signifi Agent, a user-friendly desktop application that gathers data about your own network and surrounding networks for thorough analysis. With Signifi’s Wi-Fi Audit and Issues Dashboard, you gain insight into your connectivity issues and receive actionable solutions, allowing you to swiftly return to your responsibilities. This powerful tool ensures that you can focus on your work without being hindered by technical difficulties.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Vendor Details
Company Name
MetaGeek
Founded
2005
Country
United States
Website
www.metageek.com/products/signifi/
Product Features
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring