Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
Description
The number of remote and hybrid employees has reached unprecedented levels, leading IT departments to expand their responsibilities beyond managing office Wi-Fi to also assist employees connecting from home, coffee shops, vacation rentals, or any other location. Eliminate the tedious back-and-forth troubleshooting that consumes valuable time for both IT staff and employees. With Signifi Business, you can effectively diagnose connectivity problems on employees' Wi-Fi networks, regardless of where they are logging in from. Employees simply need to install Signifi Agent on their Mac or Windows computer, indicate their current location, and execute a few commands to initiate a scan of their network setup. After the initial scans are completed, Signifi Agent will automatically perform daily network scans, enabling IT teams to identify and address potential issues before they escalate into significant problems, ultimately leading to a more efficient remote work experience. This proactive approach not only saves time but also enhances employee satisfaction and productivity.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Vendor Details
Company Name
MetaGeek
Founded
2005
Country
United States
Website
www.metageek.com/products/signifi/business/
Product Features
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring