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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.

Description

The number of remote and hybrid employees has reached unprecedented levels, leading IT departments to expand their responsibilities beyond managing office Wi-Fi to also assist employees connecting from home, coffee shops, vacation rentals, or any other location. Eliminate the tedious back-and-forth troubleshooting that consumes valuable time for both IT staff and employees. With Signifi Business, you can effectively diagnose connectivity problems on employees' Wi-Fi networks, regardless of where they are logging in from. Employees simply need to install Signifi Agent on their Mac or Windows computer, indicate their current location, and execute a few commands to initiate a scan of their network setup. After the initial scans are completed, Signifi Agent will automatically perform daily network scans, enabling IT teams to identify and address potential issues before they escalate into significant problems, ultimately leading to a more efficient remote work experience. This proactive approach not only saves time but also enhances employee satisfaction and productivity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RouteThis

Founded

2013

Country

Canada

Website

routethis.com/platform/

Vendor Details

Company Name

MetaGeek

Founded

2005

Country

United States

Website

www.metageek.com/products/signifi/business/

Product Features

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Product Features

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Intuitibits