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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Roeville t4 is an advanced tour management and reservation platform created specifically for coach tour operators looking to manage bookings, customer communications, routing, and financial operations from a single system. Powered by the SAP Advantage Database Server, the software delivers the scalability, security, and performance required to support large passenger volumes and complex tour operations across the travel industry. The platform handles every stage of the customer journey, from initial enquiries and reservations to payment processing, documentation, reporting, and post-booking management. Integrated with Roeville’s WebRes e-commerce solution, t4 enables customers and travel agents to book holidays and excursions online using computers, smartphones, and tablet devices. The system includes extensive operational tools such as rooming lists, interchange routing, seat planning, hotel contracting, loyalty programs, voucher management, travel insurance handling, and marketing data extraction capabilities. Businesses can also generate financial reports, monitor sales activity in real time, process payments through multiple gateways, and integrate with Sage accounting systems for improved financial management. t4 supports multi-brand and multi-branch operations, allowing companies to manage different business units from one centralized environment while maintaining separate branding and merchant accounts. The software also features a comprehensive audit trail, automated scheduling tools, SMS and email marketing integrations, and advanced routing applications for operational planning. Users benefit from customizable reporting tools and SQL-based data extraction features that make it easier to analyze booking trends, customer history, and business performance.

Description

Unavoidable CRM is a cloud-enabled customer relationship management platform tailored for small service-oriented businesses, such as those in trades, clinics, cleaning and pest-control services, as well as tour operators and agencies. It consolidates inquiries and customer interactions into a collaborative workspace, featuring an AI-driven receptionist that handles call answering and booking, missed-call text responses, and a unified inbox for SMS, WhatsApp, email, and phone communications. Teams have the capability to oversee leads through a structured sales pipeline, arrange appointments, automate follow-ups, generate quotes and invoices, process payments via Stripe, and pursue overdue balances. Additionally, the system facilitates booking and customer record management, enabling smaller operators to effectively manage workflows from the initial inquiry all the way to payment. Various plans offer the same essential features but differ in terms of user capacity and customization options. Charges for call minutes, messages, and AI receptionist services are calculated based on usage and billed separately at the provider’s cost, ensuring businesses only pay for what they use. This comprehensive approach enhances operational efficiency, allowing businesses to focus more on customer service and growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

GoCardless No 
Google Calendar No 
Mailchimp No 
OpenRouter No 
Postmark No 
QuickBooks Online No 
Retell AI No 
Stripe No 
Twilio No 
WhatsApp No 
WooCommerce No 
Xero No 

Integrations

GoCardless Yes 
Google Calendar Yes 
Mailchimp Yes 
OpenRouter Yes 
Postmark Yes 
QuickBooks Online Yes 
Retell AI Yes 
Stripe Yes 
Twilio Yes 
WhatsApp Yes 
WooCommerce Yes 
Xero Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

£29/month
Solo costs £29/month for 1 user and up to 1,000 contacts. Team costs £149/month for 5 users and up to 10,000 contacts. Agency costs £399/month for unlimited users and contacts and includes white-label options. All plans include every feature; annual billing saves 20%. The free trial lasts 14 days and requires no card. Texts, calls, AI receptionist minutes, and email sending are billed separately at provider cost, with no markup.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Roeville Computer Systems

Website

www.roeville.com

Vendor Details

Company Name

Unavoidable Studio

Founded

2026

Country

United Kingdom

Website

unavoidablecrm.com

Product Features

Tour Operator

Accommodation Booking No 
Activities Booking Yes 
Central Reservation System No 
Coach Booking Yes 
Custom Packages No 
Customer Management Yes 
GDS / OTA Integration No 
Itinerary Creation No 
Multi-Day Tours No 
Payment Processing No 
Price / Margin Management No 
Promotions Management No 
Quote Management No 
Reservations Management No 
Vendor Management No 
Website Management No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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